Content Strategy & UX: Content Analytics, Information Architecture, User Journey Mapping, Style Guides, Content Component Libraries, User Research & Testing
Tools & AI Workflows: Amplitude, Figma, Jira, Confluence, Miro, AI Prompt Engineering
Experience
Technical WriterJanuary 2023 – Present
Cloudflare • Remote
Reduced manual maintenance overhead by developing AI content maintenance system to detect dashboard changes and automatically update inline screenshots and videos on docs site.
Unified enterprise Zero Trust docs and product user experience by leading data-driven IA strategy for 7-person writing team, migrating 600+ docs pages and clarifying 1,000+ UI instructions.
Serve as primary point of contact for open source Cloudflare Docs site to triage feedback and drive consistent content decisions with cross-functional partners.
Unified user experience across product docs by implementing extensible Hugo site components.
Promoted accessibility and inclusion by advocating for refined language and site improvements.
Research AssistantOctober 2021 – December 2022
Pitt Computational Social Dynamics Lab • Pittsburgh, PA
Established guidelines for consistent interpretation of language between researchers to investigate impact of mass media and social media on regional civic action in the United States.
Endpoint TechnicianOctober 2021 – December 2022
University of Pittsburgh Information Technology • Pittsburgh, PA
Coordinated 16-person IT staff to deploy critical information systems infrastructure in accordance with industry standards for 200+ academic institution members.
Awards
Best Unified Enterprise Developer PortalNovember 2025